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Government Technology hangout

I had the opportunity to do a Google+ Hangout last week with Hilton Collins from Government Technology Magazine to discuss how agencies are using chat to serve their constituents online. We’ve seen...

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Remote Control & Live Chat at Pink Elephant 2013

It was great to be in Vegas last week for the 2013 Pink Elephant ITSM conference.  The quality of the conversations we had with visitors to the expo between sessions and during the networking sessions...

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Building a Better IT Service Channel

One of the things that became apparent as we were talking with IT professionals at the Pink Elephant conference in February was that ITSM is undergoing a significant shift in how the beneficiaries of...

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